1) BUSINESS AGENT

Business agent is Italia Solaris GmbH, via Caglims 2c - CH 7017 Flims Dorf - Switzerland. Email: reservations@italiasolaris.com.

2) SERVICE PROVIDER

Service provider are the locations chosen for the stay.

3) BOOKING AND PAYMENT PROCEDURES

When you request a reservation, either through www.italiasolaris.com or via email through: reservations@italiasolaris.com, we will send you details about how to pay. Only when the payment is received has a broker agreement been concluded. We will then confirm receipt of your payment.

4) AGREEMENT TITLE

The client who has made the reservation is also the one who will make the payment. He/she is solely responsible for all obligations under this agreement, and will be responsible for all the persons included in his/her reservation.

5) TITLE

The broker agreement is personal and named, however the client will be allowed to grant it to a third party with previous authorisation given by the business agent and requested per email: reservations@italiasolaris.com.

6) FEES

All unit rates are indicated on our site www.italiasolaris.com, are quoted in Euros on a per day basis. They include V.A.T., and everything specified on the corresponding form on our site www.italiasolaris.com.

7) UNIT CHARACTERISTICS

All information regarding locations and units is shown on our site www.italiasolaris.com. Each unit is designed to accommodate a certain number of guests as indicated in the corresponding form on our site. In some units additional beds are available and do normally imply additional rent.

8) CHECK IN, CHECK OUT AND ADMITTANCE REFUSAL

The location will be in charge of the check in, check out and hand over of the keys according to the local management rules. On arrival, please present the contact person with your booking confirmation as well as the identification documents of all people staying in the unit (legally required for registration). Admittance might be refused to the client in the following cases:

- The personal particulars given at the time of booking are different than those of the identity papers presented;

- Failure to present valid identity papers for any of the guests

In the event of a delay in the occupation of the accommodation, without prior arrangement, a full additional night’s fee might be charged to the client.

9) UNITS EQUIPMENT AND DAMAGES

All units are furnished and accessorised as indicated in the corresponding form on our site. Possible damages or failures of the property or any of the furnishing, accessories, and services must be immediately communicated to the location management. In the event of thefts of personal belongings the rules of the local management apply.

10) CLAIMS

Any claim against the accommodation, the furnishing, the accessories, as well as any emergency which might occur during the client’s stay must be communicated immediately to the local management. For any responsibility, the rules of the local management apply.

11) BOOKING CHANGES

Should the client decide to change his/her booking, he/she is entitled to do so by contacting via email the reservation centre reservations@italiasolaris.com. In case no change is possible, the cancellation policy applies (see 12) and the client is eventually entitled to make a new reservation.

12) CANCELLATION POLICY

Should the client decide to cancel a confirmed reservation, the client shall be entitled to a reimbursement of the amount paid after withholding the following amounts calculated on the total subleasing price:

All properties excluding apartments

1. for cancellations made more than 30 days before scheduled arrival date:
- Administration fee: €50
-
Commission costs (max. 5% of the amount paid. For payments made through bank transfer, no commission charge will be applied).

2. for cancellations made from 29 to 7 days before scheduled arrival date:
- Penalty percentage: 50% of the amount paid (minimum €50).

3. for cancellations made less than 7 days before scheduled arrival date:
-
Penalty percentage: 100% of the amount paid.

Apartments

1. for cancellations made more than 46 days before scheduled arrival date:
- Administration fee: €50
-
Commission costs (max. 5% of the amount paid. For payments made through bank transfer, no commission charge will be applied).

2. for cancellations made from 45 to 30 days before scheduled arrival date:
- Penalty percentage: 30% of the amount paid (minimum €50).

3. for cancellations made from 29 to 15 days before scheduled arrival date:
- Penalty percentage: 50% of the amount paid (minimum €50).

4. for cancellations made less than 15 days before scheduled arrival date:
-
Penalty percentage: 100% of the amount paid.

All cancellations should be made by email at: reservations@italiasolaris.com.
Italia Solaris recommends to purchase a travel insurance to cover any trip/booking cancellation.

13) FORCE MAJEUR

The business agent reserves the right to substitute the accommodations booked with an offer of equal value in the event of serious unexpected occurrence or, in the event of force majeur, to cancel the booking and reimburse the sum paid. In this case, no further requests may be advanced by the client. By accepting a substitutive accommodation, the client renounces the right to any refund or reimbursement. It is to be considered as force majeur any extraordinary event such as wars, conflicts, special social-political events, natural calamities, fires and terrorist attacks.

14) CORRECT BEHAVIOUR AND OTHER LIABILITIES

The rules of the local management apply.

15) ALTERATION, INNOVATION AND RESTITUTION OF THE UNITS

The rules of the local management apply.

16) PETS

A possible pet admittance is indicated on the web site. The rules of the local management apply.

17) AGREEMENT REGISTRATION

The agreement concluded with the client will be stored in an electronic data base based on the web provider HostEurope.

18) LAW AND JURISDICTION

To the whole legal relationship basis between the client and Italia Solaris exclusively the Swiss law applies. As for legal actions outside Switzerland of the customer against Italia Solaris normally the Swiss law does not apply for questions of Italia Solaris liability, for the legal consequences the Swiss law applies exclusively.
Court of jurisdiction for default proceedings and legal actions against Italia Solaris is Zürich, as site of the main office.
For legal actions from Italia Solaris against the customer, the customers domicile is decisive.
For claims against customers whose domicile or habitual residence either not in Switzerland or not known, court of jurisdiction is Zürich, as site of Italia Solaris.
Above regulations do not apply when and if compulsive regulations either of international agreements, or of a customer’s European Union member, are more in favour of the customers.
The nullity of single agreements does not cause the nullity of the whole broker agreement.

19) HANDLING OF PERSONAL DATA

In accordance with the current privacy laws, the client authorizes the business agent to hand over to third parties his/her personal information, only for purposes connected with the supply of the service itself. The supply of personal information on your part is absolutely voluntary; however, any eventual refusal to effect its handling renders the use of the Service impossible. The client declares to have read and understood the privacy clause.

20) ADDITIONAL CLAUSE

Completing the booking form and booking itself implies knowledge of the terms and conditions and involves their acceptance without reservation or exception. The person who concludes the form shall be held responsible.